Hopefully we have answered all necessary questions that you may have in this extensive Frequently Asked Question section.
What payment options do you offer?
All forms of Visa, Mastercard, American Express, Discover as well as PayPal are accepted on our site. We also offer Amex Checkout for faster checkout with American Express.
Is it safe to put my credit card number into this mysterious website?
We don’t store any of your credit card information (that’s handled by our payment processor, Stripe, the best in the business) and we will never share your personal information with anyone else.
Can I store my credit card information on your site and is it safe?
rimsports.com does not store any of this information, all transactions are 100% PCI compliant and processed by secure servers via and cannot be accessed by anyone.
I can't log in to my account?
If you’re having trouble accessing your account, please email us at email@example.com or call us at 1-800-656-6817. We can access your account and reset your password in a matter of minutes, so you can regain access to the account.
How do I find about promotions and sale offers?
Sign up for our emails on our homepage – once you’ve done that, you’ll automatically be the very first to know about any sale or promotion we offer.
How do I cancel an order?
Please email us at firstname.lastname@example.org or call us at 1-800-656-6817 and reference your order number and/or the first and last name associated with the billing address on the order. Orders cannot be cancelled once they have shipped. If you are unsatisfied with your purchase and wish to cancel it but it has already shipped, you must wait until the package arrives and send it back to us for a return.
What is your return policy?
Full-Priced items may be returned for a refund in the original form of payment or exchanged within thirty (30) days of receipt of your order.
How do I return or exchange my order?
Please email us at email@example.com or call us at 1-800-656-6817 and reference your order number and/or the first and last name associated with the billing address on the order. Once you provide your login or order information we can process the return. All items must be returned or exchanged within thirty (30) days of receipt of your order. Items will only be exchanged or returned if the items have their original tags and are in new condition (not worn, washed, altered, etc.)
How long does a return or exchange take to process?
We make every attempt to process both returns and exchanges on the same day they are received at our distribution center. For returns, the refund is typically issued the same day the return is received. However, it can take 5 to 7 business days for the issuer of the credit card or bank card to post the refund to your credit card statement or bank account. Unfortunately, this time is entirely up to the issuer of the card you used to make the purchase, and rimsports.com cannot help in expediting the return of those funds back to your account. For exchanges, we typically process the exchange one to two business days after the original items are received back at our distribution center. Once your exchange has shipped back out, you’ll receive an automated email letting you know of the shipment along with a tracking number.
Will I be charged for shipping my return or exchange?
No additional charges will occur. We've got you!
We will never share your information with any third party. Who is a third party? Well the first party is us, and the second party is you. So a third party is anyone other than us and you. And, you know, they probably have enough already.
What is your customer service contact info?
Need more assistance? call our customer services hotline on 1-800-656-6817, it is staffed Monday through Friday, 9:00am to 5:00pm Eastern, excluding major and national holidays. For the quickest response, chat with us online or email us at firstname.lastname@example.org We’ll be happy to assist wherever we can, and inquiries are typically answered within minutes.
What carrier do you use for domestic shipping?
When the ground shipping option is selected during checkout, your package will ship via USPS or UPS Ground. If you have a preference on which carrier you would like to ship your order, please give us a call at 1-800-656-6817 and we'd be happy to ensure your order ships via the carrier of your choice.
How do I track my order?
Once your order has shipped, you will automatically receive a shipment notification email that will contain a tracking number. You can also find your tracking number on your account page if you logged in before making your purchase. To do this, simply login to your account on and click “View Order” next to the appropriate order. There you’ll find your shipping method that will show the tracking number(s) associated with that order.
If I order multiple items, will they come in separate shipments?
Possibly, but it is rare for that to happen. The vast majority of orders and shipments are filled in full from our distribution center, but in rare cases, an item or set of items can ship from one of our retail locations. In this case, you may receive multiple tracking numbers through our shipment notification emails.
My tracking number doesn’t work/is invalid, etc.
Tracking numbers can take a few hours from the time they are generated and will be available on our site. If you’ve tried to track a package you’ve just received a shipment notification email about, try waiting until later in the evening to track it again. Often tracking numbers will not become active until a package has reached one of the larger shipping hubs, which can take a few hours after they are picked up from our distribution center.
Do you ship internationally?
Yes, but to determine accurate shipping costs to international locations, please contact us at email@example.com.
I’m an international customer. Can I return or exchange my order?
Unfortunately, we cannot facilitate exchanges for international customers due to customs and currency fluctuations. The original item purchased will need to be returned for a refund and a new order will need to be placed for the replacement item.
Is duty included in my international order?
Yes, the shipping cost you see at checkout includes any applicable duty, tax, or VAT.
How long does it take for my package to arrive internationally?
The time for your package to arrive can vary greatly based on the destination country, the shipping service you paid for, and other factors including how long it takes your package to clear customs. Typically, each order can take from 21 days to 40 days to arrive.
RIMSports is willing to accept all returns for a refund or exchange within 30 days of the date of purchase. Please send us an email (firstname.lastname@example.org) with your returned item name.
Returned items are processed within 5-7 business days of receipt. Customers will not be reimbursed for shipping/handling, taxes or related expenses incurred by placing and receiving the original order(s). Customers located in the United States are responsible for paying all shipping charges incurred to return a product to RIMSports.
For domestic orders, if you need a size exchange please mail your item back to the address listed below. Email your returning tracking number to and include what size would you like us to send you back. Once you have sent us back the returning tracking number and new requested size. We will mail your new item back ASAP.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to 131-05 131st Street South, Ozone Park, NY 11420
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to 85-31 124th street kew garden NY 11415.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.